United Arab of Emirates is our country of domicile and the governing law is the local law.
All “Content” on this web site collectively including product design, artworks, text, graphics, interfaces, photography, press cuttings, trademarks, logos, audio, design and computer code, including but not limited to the design, layout, structure, expression, ‘look and feel’ and arrangement of such content contained on the site is owned, controlled and licensed by Bright LLC to highlife-dubai.com, and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. No part of the site and its content may be copied, downloaded, reproduced, republished, posted, uploaded, publicly displayed, encoded, translated, mirrored, distributed or transmitted in any way to any other computer, server, web site or other medium for publication or distribution or for any commercial enterprise, without highlife-dubai.com’s express prior written consent.
Shipping & Delivery
Highlife shipments and purchases typically arrive within 4-6 days from the date we receive the payment of the order.
If the order is not delivered within 14 working days from the date Bright LLC received the payment, the consumer is entitled to cancel the order and request a refund. Bright LLC is obliged to refund the payment within 30 days.
Products are shipped directly from Dubai, using Parzel couriers for domestic shipments and skynet/ wing.ae for international shipping.
IMPORTANT - If a package is returned to Highlife shipping address (in this case Al warda Gallery, Jumeirah 1) because the buyer did not claim the package/ missed 3 consecutive days attempting delivery, highlife-dubai.com does not send replacements unless the customer requests and pays the charge for a second delivery.
highlife-dubai.com is not responsible for any actions taken by customs on your package during delivery. Unfortunately highlife-dubai.com has no control over this.
Buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and highlife-dubai.com has no way of knowing what these charges may be.
We will not trade with or provide any services to OFAC and sanctioned countries.
Return & Exchange Policy
If the customer is not satisfied with the product they can send it back within 7 days after receipt of the good(s). Products must be returned an undamaged condition in the same packaging as received.
Please contact [email protected] within 7 days after receiving the good(s) and wait for instructions via e-mail. After receiving the instructions you have to return the goods within 2 days. If you choose to use an untrackable shipping method, we cannot be held responsible for packages lost in the transport.
When a product has factory defects or if we shipped the wrong product or any other fault on our part we will pay for the transport costs in the form of a refund.
In all other cases consumer will have to pay for the transport costs of the returned good(s). If applicable a refund or credit to your account will be issued within 8 working days. In case of an exchange and the desired product is not available you will receive a credit voucher which has to be redeemed within 6 months.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Visa and Master Card and AMEX will be accepted for payment in AED only.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account.
Customer can cancel their order within the same day of ordering (up to midnight). After this your order production will commencce.
Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 15 days for the refund transfer to be completed.
Accounts, Passwords and Security
Certain features or services offered on or through the Site may require you to open an account . You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify highlife-dubai.com immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by highlife-dubai.com or any other user of or visitor to the Site due to someone else using your password or account.
You may not use anyone else’s password or account at any time without the express permission and consent of the holder of that password or account. highlife-dubai.com cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
highlife-dubai.com has implemented all necessary security measures to provide a secure shopping experience. These measures include:
The database with your personal information has been placed out of the reach of intruders
Passwords are stored in encrypted form
The store uses SSL when requesting your credit card information
The store is protected against common SQL Injection attacks
The store is protected against Cross Site Scripting
The system’s control panel folder has been placed in a private folder
Staff passwords can’t be easily deducted
The store’s control panel has been prepared to avoid Brute Force attacks
The store records the IP addresses of customers who might be performing fraudulent actions and putting legitimate customers at risk
Store administrators are up to date with the latest bug fixes and security patches related to the Web Server, store software, and database
highlife-dubai.com DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN ‘AS-IS’ AND ‘AS-AVAILABLE’ BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. highlife-dubai.com CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. highlife-dubai.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. highlife-dubai.com DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY highlife-dubai.com SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST highlife-dubai.com FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
highlife-dubai.com reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Limitation of Liability
Except where prohibited by law, in no event will highlife-dubai.com be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if highlife-dubai.com has been advised of the possibility of such damages.
You agree to indemnify and hold highlife-dubai.com, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against highlife-dubai.com by any third party due to or arising out of or in connection with your use of the Site.
highlife-dubai.com may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) highlife-dubai.com’s rights or property, or the rights or property of visitors to or users of the Site, including highlife-dubai.com’s customers. highlife-dubai.com reserves the right at all times to disclose any information that highlife-dubai.com deems necessary to comply with any applicable law, regulation, legal process or governmental request. highlife-dubai.com also may disclose your information when highlife-dubai.com determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You agree that highlife-dubai.com may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.
Governing Law Dispute Resolution
highlife-dubai.com and Bright LLC actively and aggressively enforces its intellectual property rights to the fullest extent of the law.
highlife-dubai.com is operated by:
License Number: 1701024.01
Registered Office Address: Office 10, Level 1, Sharjah Media City, Sharjah, UAE
Contact Clare Napper, Executive Director, [email protected]
The information contained in this website is subject to change without notice.